We are working with a fantastic game studio based in the North-West of England who are seeking a Product Liaisons to join their team and act as the go-to for all their products, communicating with development and customer support teams. 

As the creator of a highly successful F2P mobile title enjoyed by millions worldwide, this studio is looking for a strong Product Liaisons to build and maintain relationships and to ensure excellent contact between studios and teams. 

What will you be doing?

• Conversing possible ticket driving issues across customer support operations and development teams
• Assessing these issues and providing relevant information in real-time to department stakeholders
• Providing answers to any questions regarding products
• Ensuring policies and procedures are updated
• Writing helpful articles aimed at aiding player self-service
• Delivering ad-hoc reports

• Previous experience in the games industry
• MS Office and GSuite business applications
• Experience working on social media platforms
• Customer service skills and experience
• Strong multitasking and prioritisation skills
• Excellent emotional intelligence

This company offers a competitive salary in a friendly and comfortable working environment, as well as a fantastic bonus and pension scheme.

Application

Please e-mail your CV as well as your portfolio to cvs@big-planet.biz quoting reference 1928.

We are an equal opps company, value diversity and do not discriminate. We are GDPR compliant.